Government

The purpose of the programme is to provide the emergency communications sector with personnel who can carry out a wide range of communicative tasks in an emergency communications centre. The programme contributes to a safer New Zealand through providing skilled emergency communications operators who are the first point of call for the community in an emergency situation.

This qualification is ideal for people who work in private or public sector organisations that take a client-centred approach to case management. Cases may involve personal, social and legal situations in a range of contexts and complexities and will involve working with a diverse range of people and relevant resources to promote quality outcomes. Graduates will be armed with the skills and knowledge to practice ethically and professionally in a case management role in New Zealand’s diverse, multicultural environment. They will develop skills in managing and administering case files, prioritising and planning work to deliver services to clients, and maintaining personal safety and wellbeing.